we prioritize the protection of your privacy and the responsible handling of your personal data. We understand and value the trust you place in us, and we are fully committed to ensuring that any personal information collected on our platform is safeguarded and used in accordance with applicable laws and regulations.
QMH Technologies Ltd, also referred to as “QMH” or “we,” is the responsible company located at 10-16 Tiller Road, London, England, E14 8PX. If you have any inquiries regarding data protection, you can reach out to our data protection officer using the contact form available on our website.
When you contact us via email, we store the information you provide, such as your email address, first and last name (if applicable), and telephone number. This information is used to respond to your inquiries, address any questions you may have, and provide customer support. We take appropriate measures to ensure the security of this data and use it solely for legitimate business purposes in compliance with applicable laws.
We collect, store, and process personal data in compliance with the EU General Data Protection Regulation (GDPR) for the purpose of managing transportation services and technical administration.
To reserve a transfer, we require specific personal information, including your first and last name, email address, mobile phone number, and payment details. This information is necessary to confirm your booking, establish your user identity, facilitate communication with you, and process payments securely.
When using our website, we retain the data required to fulfill the contract. Additionally, any voluntarily provided data will be stored for the duration of your website usage, unless you choose to delete it beforehand.
To ensure the security of your personal data, especially payment information, the connection is encrypted.
It is your responsibility to maintain the confidentiality of your personal access data and refrain from disclosing it to unauthorized third parties. We disclaim any liability for the misuse or loss of information, such as your password, reservation reference number, and email address, unless we are directly responsible for such misuse.
Under specific circumstances, your personal data may be shared with third parties. These circumstances include: (i) fulfilling our contractual obligations, (ii) processing payment transactions, (iii) when there is a legitimate interest of QMH or the third party, or (iv) when you have provided prior consent. This means that transportation service providers or external fleet partners, along with their drivers responsible for the transfers, will receive relevant information such as your first and last name, mobile phone number, flight number, pickup address, destination address, time of arrival, and any additional requests made through the website. Additionally, for credit card payments, the payment processor Stripe will receive necessary information such as your first and last name, mobile phone number, and credit card details. Internally, we use GDPR-compliant software tools to process your data for customer support and booking purposes. Only the necessary data is accessed as required. Your data may also be accessed by employees of QMH’s subsidiaries, who are obligated to adhere to strict GDPR regulations.
We kindly request your feedback via email after each completed trip regarding your experience with the driver and vehicle. Your feedback is essential for maintaining our quality standards and improving customer satisfaction. We utilize a star rating system to assess the quality of our rides. If, for any reason, you are dissatisfied with our transportation service, we will contact you via email to gather more information about your transfer. At the bottom of each feedback email, you will find an unsubscribe link in case you wish to opt out at any time.
You have the right, with certain exceptions, to obtain a copy of any personally identifiable data that we hold about you. To request access to your data, please email us using the online contact form and provide sufficient information to identify yourself along with any other relevant details that will assist us in fulfilling your request.
Additionally, you have the right to request the correction of any inaccuracies in your personal data that we hold. If you discover any incorrect personal information in our records, please instruct us to rectify it accordingly.
When you visit our website for informational purposes without registering or providing any personal information, we only collect the necessary data that your browser automatically transmits to our server (server log files/access data). This data is essential for displaying our website, ensuring its stability, and maintaining its security. The following information is collected: the name and content of the accessed website, IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), amount of data transferred, access status/HTTP status code (referrer URL), browser type, operating system, interface, language, and version of the browser software.
We utilize cookies on our website. A cookie is a small file created by your browser and stored on your device (such as a PC, laptop, smartphone) when you visit our website. Cookies cannot run programs or transmit viruses to your computer. They store specific information related to your device but do not directly reveal your identity.
We use session cookies to recognize when you visit specific pages on our website. These cookies are automatically deleted when you leave our website. Additionally, we use temporary cookies to enhance the usability of our website. These cookies are stored on your device for a specific period of time. If you revisit our website to use our services, these cookies will automatically recognize you and restore your previous inputs or settings, eliminating the need to repeat them.
Furthermore, we employ cookies to collect statistical data about your website usage through third-party services. We analyze this data to optimize the usability of our website. These cookies are deleted after a specific period of time.